Claims procedures
Follow these procedures for claims, appeals, state agency requests, and questions about future unemployment insurance expenditures.
Notice of claims filed or separation request
When you receive a Notice of Claims Filed or a Separation Request, immediately fax the claim and all related documents to your claims manager.
Prompt handling is important, as most documents will provide a specific time period for action, such as 10 days from the initial claim.
If there is a risk of an untimely response or action, call or e-mail your claims manager. They can protect your interest by submitting a timely response from information received by phone or e-mail.
When a former employee files a claim
The state agency will mail initial claims directly to your claims manager or, in some states, directly to the employer. If you receive any unemployment documents directly from the state, fax them immediately to your claims manager.
Appeals administration
Your claims manager receives determination notices directly from the state agency. They will contact you to identify appeal options available for unfavorable determinations. When an unemployment hearing is scheduled, they will contact you immediately to notify you of the time, date, and location of the hearing. Your hearing representative will prepare witnesses, gather documentation, and represent you at these hearings.
State agency requests for additional information
Refer all requests from state agencies to your claims manager. She has the claim records and knows what issues and information may be pertinent.
Unemployment insurance expenditures or layoffs
For questions regarding plans for future unemployment insurance expenditures or upcoming layoffs, contact:
Paul Fountain
Director, National Trust Programs
(800) 955-4351, ext. 7
pfountain@talx.com