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Visit with 501(c) Services’ Client Relations Manager

By December 8, 2021December 22nd, 2021No Comments

501(c) Services Client Relations Manager Gary Casey has served the nonprofit community for the last 17 years.

As a manager on the Client Relations team, Gary serves as a liaison to connect 501(c) Services member organizations to team members who can help them with their unemployment outsourcing needs.

From answering complicated financial questions to helping members establish HR and reemployment services, Gary provides expert guidance to help member organizations save money and time and so they can get back to serving their communities.

Q: How long have you been with 501(c) Services?

A: “I started in February 2005, but I worked in sales, attempting to bring in new member organizations. In 2009, I moved over to the member services side, now known as client relations. I’ve been on that side of the house ever since. And then around three or four years ago or so became the manager of that team.”

Q: What does your day-to-day work life entail?

A: “For the most part, I’m making sure that our member organizations are getting any questions or concerns they have answered or addressed. Based on what their need is, I’ll refer them to the proper staff member who can help.”

“If an issue is complicated and further clarification is needed, then I can step in. But first and foremost, my job is to make sure incoming inquiries are handled.”

Q: What is your favorite part about this work that you’re doing?

A: “It may sound self-serving, but I really love knowing that the organizations in our program are saving a lot of money by working with us, as opposed to not knowing about this option and paying their state taxes. Working with us may save organization money they can use to help their community as opposed to spending it on state taxes.”

Q: What’s the most challenging aspect of your job?

A: “That comes down to the fact that every state has different rules for unemployment. Keeping up with those regulations and their changes then communicating the state’s responses and rules to our member organizations can be challenging.”

Q: How do you spend your free time when you’re not hard at work helping 501(c) Services members?

A: “I love playing and watching basketball, football, baseball — pretty much all sports, and spending time with my girlfriend and our daughter, watching shows, and going out to eat with family.”


ABOUT THE AUTHOR

Lia Tabackman is a freelance journalist, copywriter, and social media strategist based in Richmond, Virginia. Her writing has appeared in the Washington Post, CBS 6 News, the Los Angeles Times, and Arlington Magazine, among others. She writes weekly nonprofit-specific content for 501c.com.

Image by Steve Tulevski from Pixabay.

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